Privacy Policy
A&A Disability Services respects your privacy and is committed to protecting the personal information of participants, families, representatives, employees and other people who interact with our organisation.
We aim to manage personal information responsibly and in accordance with applicable Australian privacy requirements.
Information We May Collect
Depending on your relationship with A&A Disability Services, we may collect personal and sensitive information including your name, date of birth, address, telephone number, contact details, emergency contacts, NDIS participant information, support requirements, health information, service records, communication preferences and other information reasonably required to provide supports or respond to an enquiry.
We only seek information that is reasonably necessary for our work.
How We Collect Information
Information may be collected directly from you when you contact us, complete forms, make an enquiry, commence services or communicate with our team.
Where appropriate and authorised, information may also be provided by a family member, nominee, support coordinator, healthcare professional, government agency or another person or organisation involved in your supports.
Why We Collect and Use Personal Information
We may collect, hold and use personal information to:
Provide and coordinate disability supports and services.
Understand your individual needs, goals, preferences and circumstances.
Communicate with you and people you have authorised us to communicate with.
Manage service agreements, records and administration.
Respond to enquiries, feedback or concerns.
Meet our legal, regulatory, safeguarding and NDIS provider obligations.
Maintain and improve the quality and safety of our services.
Sharing Your Information
A&A Disability Services will only disclose personal information where it is reasonably necessary, authorised by you, required to provide your supports, or required or permitted by law.
This may include sharing relevant information with authorised representatives, healthcare professionals, support coordinators, government bodies, the NDIA, the NDIS Quality and Safeguards Commission or service providers involved in delivering or administering your supports.
We aim to only share information that is relevant to the purpose for which it is required.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records and access is limited to people who require the information for legitimate work purposes.
Some technology or service providers used by our organisation may store or process information using systems located outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
Accessing or Correcting Your Information
You may request access to personal information that A&A Disability Services holds about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to confirm your identity before providing access to personal information.
To make a request, please contact our team.
Privacy Concerns
If you have a concern about how your personal information has been handled, please contact A&A Disability Services.
We will aim to consider your concern fairly and respond appropriately.
Contact Us
A&A Disability Services
Phone: 0401 367 644
Address: 64 Scottish Avenue, Clovelly Park SA
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations.
Last updated: August 2026